Privacy Policy

At Zenvoke, we are deeply committed to protecting the personal data of our clients, partners, website visitors, and all individuals with whom we interact. Privacy is not merely a legal obligation for us; it is a reflection of the trust you place in us. This Privacy Policy outlines in full detail how we collect, process, store, and safeguard your personal information, in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.

1. Information We Collect Automatically

Whenever you visit our website or interact with our digital tools, certain data is collected automatically to help us understand usage patterns and optimize performance. This includes but is not limited to:

  • Your IP address and general geographic location
  • Browser type, operating system, and device used
  • Date, time, and duration of visits
  • Pages visited, navigation paths, and referral sources
  • Clickstream behavior and session activity
  • Error logs and system performance indicators
  • Language and screen resolution preferences

This data is anonymized wherever possible and used strictly for analytics, diagnostics, and user experience improvement.

2. Information You Provide Voluntarily

We collect and process personal information you provide directly, whether through contact forms, email correspondence, newsletter sign-ups, or participation in workshops and surveys. This data may include:

  • Full name, email address, phone number, and company details
  • Job title, sector, and team size
  • Specific inquiries, project interests, or collaboration requests

3. Purpose of Data Collection

Your data is collected and used for clearly defined and lawful purposes. These include:

  • Responding to your inquiries and offering tailored consultation
  • Administering and improving our digital platforms
  • Managing relationships with clients and collaborators

4. Legal Basis for Processing

All data processing activities are based on one or more of the following legal grounds:

  • Your explicit consent, where required
  • Performance of a contract or pre-contractual activities
  • Our legitimate interests in providing quality consulting services
  • Legal obligations that we must comply with as a UK business

You retain the right to withdraw your consent at any time, and we will honor your preferences without exception.

5. Retention of Your Data

We keep your personal data only for as long as necessary to fulfill the purposes outlined above. The retention period depends on the nature of your interaction with us:

  • Inquiries: typically retained for 12-24 months
  • Project-related data: retained for 6-10 years as per professional standards

6. Sharing and Disclosure

Zenvoke does not sell or rent personal data. However, we may share data with:

  • Trusted service providers for hosting, IT, email, or analytics
  • Internal staff members with restricted access for operational purposes

7. International Transfers

In the event your data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) issued by the UK Information Commissioner
  • Data protection assessments and contractual compliance
  • Encryption, limited access, and audit trails

You will be notified of such transfers where applicable.

8. Your Rights as a Data Subject

As a data subject, you have the following rights under UK GDPR:

  • The right to access the data we hold about you
  • The right to request correction of inaccurate data
  • The right to request deletion (right to be forgotten)

9. Data Security

We implement robust technical and organizational measures, including:

  • Encrypted communications and secure databases
  • Role-based access controls for sensitive information

10. Use of Cookies and Similar Technologies

Our website uses cookies to enhance your experience. These include:

  • Functional cookies for site navigation and accessibility

You can manage your preferences through your browser or our cookie settings panel.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect evolving legal or operational needs. Any changes will be published here with an updated revision date. We encourage you to review it regularly.

12. Contact Details

If you have questions or wish to exercise your rights, please contact: